Delivery Manager

• Project planning and execution: Define and drive project delivery plans, ensuring alignment with business goals, timelines, and resource availability.
• Cross  – team coordination: Collaborate with project managers, team leads, and stakeholders to manage dependencies, synchronise efforts, and resolve conflicts across multiple teams.
• Delivery oversight: Ensure teams deliver on commitments by tracking project milestones, addressing risks, and ensuring on-time, high-quality outcomes.
• Risk and issue management: Identify, document, and mitigate risks early, proactively resolving issues that could impact project delivery.
• Stakeholder collaboration: 
  • Work closely with the release manager to ensure smooth deployment of new releases.
  • Collaborate with the test manager to ensure testing, UAT, and quality checks are fully integrated into project timelines.
  • Regularly engage with the director of development to provide updates on progress, risks, and mitigation strategies.
• Status reporting: Provide clear, concise updates to senior management and stakeholders, including project progress, key risks, and delivery status.
• Team empowerment: Support and guide team leads to ensure their teams are well-organised, motivated, and equipped to meet project objectives. 
• Resource management: Collaborate with stakeholders to allocate and manage resources effectively, balancing competing priorities across projects. 
• Continuous improvement: Promote a culture of continuous learning and improvement by identifying opportunities to enhance delivery processes, tools, and practices.
• Agile delivery practices: Support Agile/Scrum methodologies by ensuring teams adhere to key Agile principles and by driving improvements to Agile processes across teams.
• Change and release coordination: Manage scope changes, ensuring that changes are effectively integrated without compromising timelines or quality.
• Client and business alignment: Ensure that project deliverables meet client needs and business objectives by maintaining strong communication with business stakeholders.

Qualifications

Must-have: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field. 
• At least 7 years of experience in project or delivery management, including managing large, complex initiatives with multiple teams. 
• Strong experience in collaborating with cross-functional teams (development, testing, release, business stakeholders). 
• Proven ability to manage risks, issues, and dependencies in large-scale projects. 
• Excellent and structured communication skills in both English and Vietnamese and stakeholder management skills. 
• Strong analytical and problem-solving skills, with a focus on delivering results. 
• Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Confluence). 

Nice-to-have:

• Certifications in project or delivery management (e.g., PMP, PRINCE2, SAFe Agilist).
• Experience working with SaaS platforms, particularly in the insurance domain.
• Familiarity with compliance standards like ISO 27001, ISO 27701, SOC1, SOC2, and DORA is a plus.